Customer Service
Course Description
This course is designed to enhance your current awareness, reinforcing and expanding your techniques, knowledge, and skills. It's a space to reconsider and possibly change your approaches. Improving a few skills and gaining knowledge in specific areas can significantly boost your performance and success.
Whether we're customers or providers, empathy and a human touch in our interactions can greatly improve the service we offer. Understanding the customer's perspective allows us to deliver better, more personalized service.
Learning Outcomes
By the end of this training session, participants will be able to:
- Define Customer Service.
- State the foal of Customer Service.
- Identify your Internal Customers.
- Identify your External Customers.
- Define Customer Service Provider.
- Identify specific behaviors that contribute to good Customer Service.
- Explain how Customer Service is foundational to carrying out your Fiduciary Responsibilities.
Course Length
1 Full Day (8 hours with a 1 hour lunch break and two 15 minute breaks)
Learning Environment
Classroom.
Target Audience
- Law Enforcement
- First Responders
- Firefighters
- Health Care Workers
- Individuals
Class Size
Min 10 | Max 20
Credit Hours
Participants are eligible for 0.7 CEU’s upon completion of the full course.