TRAINING AND SUPPORT
Our Approach
An organization is only as strong as its people. And, regardless of your industry, staying ahead of changes and new technologies requires an intentional investment in training and support.
Upper Mohawk, Inc. aims to deliver certified programs that address the challenges you face. We can strengthen your company’s capabilities and give your employees a competitive edge with our learner-centered approach.
We believe that cookie-cutter training programs do not work. We take the time to analyze your unique needs and then develop a system that is right for you. Finally, we support the implementation of your training program and follow-up with the appropriate evaluations to assess the development of your team.
CURRENT COURSE DESCRIPTIONS
Health & Wellness Finances for Today
Health & Wellness: Finances for Today is an 8-hour course designed to increase your knowledge and practices of basic finance in order to promote financial fitness. This course will provide a solid base to build upon as you increase your money management skills and knowledge. READ MORE
NOTE: HEALTH & WELLNESS FINANCES FOR LAW ENFORCEMENT CLICK HERE
Stress Management
This course is designed to help you identify your stress, the source of your stress, and how to effectively manage or remove the stress. We will identify the health issues stress can cause, and how to create a program/lifestyle change to effectively help manage and overcome stress. READ MORE
Effective Communication
This course enables a participant to achieve basic to intermediate communication skills. Attentive listening, effective verbal skills and identifying barriers to communication will be covered at this level. In addition, participants will recognize all components of basic communication. READ MORE
Self Esteem
Self-esteem is the way we see and think about ourselves. Participants will receive a valuable opportunity to conceptualize the process regarding self-esteem and respect of others. This course will provide opportunities to explore and understand elf-esteem and why it is important. READ MORE
Diversity
This highly interactive course is designed for professionals who want to improve their communication skills by increasing their cultural competency. This course also assists professionals in clarifying their personal cultural awareness through self-assessment, and offers opportunities to explore cultural differences and likenesses. In addition, included activities provide the needed practice for developing collaborative relationships. READ MORE
Customer Service
This course is designed for increased level of awareness that you have , to support and re-affirm the techniques, knowledge and skills that you already possess. It is a venue where you can look at, and perhaps decide, to do some things differently. Your ability to enhance a few skills and expanding knowledge in one or two areas can have a dynamic effect on performance and success READ MORE
Difficult People
This training session will discuss the different types of difficult people we will encounter in your professional work environment, and your personal life. The participants will learn how to identify the different types of difficult people, how to interact with them, an promote a positive work environment that fosters understanding on both sides of the fence.
Building a Successful Attitude
Having a successful attitude is paramount to reaching goals. In this course, instruction centers on the environment and the emotional levels involves in attitude. The training session also illustrates the appropriate attitude of successful people, and how they adapted to succeed in a particular environment. READ MORE
Critical Thinking
This training session will help the participant understand what critical thinking is, the techniques used based on the different opportunities presented when utilizing critical thinking, and the importance of tackling the challenges presented by both local and global. READ MORE
Professional Ethics
Clarify your application of ethics in the workplace. Thanks to self-assessments and other opportunities in this interactive course, you can work through ethical dilemmas to develop solutions that are sensitive to the differences in your personnel. READ MORE
Cross Cultural Competency
This highly interactive course is designed for professionals who want to improve their communication skills by increasing their cultural competency. The course also assists professionals in clarifying their personal cultural awareness through self-assessment, and offers opportunities to explore cultural differences and likenesses. In addition, included activities provide the needed practice for developing collaborative relationships.
Cultural Awareness | Native American
This course focuses on the Native American population. Understanding the cultural diversity of the American society is becoming paramount to many businesses and organizations as they grow. Having knowledge of how different cultures function and behave allows each individual to have a greater appreciation for those cultures.