Difficult People

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This training session will cover the various types of difficult individuals you might encounter in both your professional and personal life. Participants will learn to identify these types, interact effectively with them, and promote a positive work environment that encourages mutual understanding.

This course uses instructor/participant interaction involving classroom discussion, conflict resolution, role-playing, and the development of a tool box of strategies that will help you as you navigate the different types of difficult people you will come in contact with. Learning and applying the different toolbox strategies will be reinforced throughout the course.

By the end of this training session, participants will be able to:

• Identify the different types of difficult people that may be encountered in professional and personal spaces.
• Understand the different characteristics of each type of difficult people that may be encountered.
• Use developed toolbox strategies when dealing with the different types of difficult people.
• Learn and experience hands on role playing when dealing with each type of difficult person, as well as putting practical strategies in play.

1 Full Day (8 hours with a 1 hour lunch break and two 15 minute breaks)

Classroom.

• Law Enforcement
• First Responders
• Firefighters
• Health Care Workers
• Individuals

Min 10 | Max 20

Participants are eligible for 0.7 CEU’s upon completion of the full course.